Manage Your Team
Coaching and write-ups, documented the same way every time.
Record every coaching session from the first conversation to the follow-up, and keep write-ups structured, searchable and consistent.
What's inside
Driver Coaching
Every session, from first talk to follow-up
- Associates
- Write-Ups
- Coaching
- Categories
- Safety & Compliance, Delivery Quality, Customer Service, Route Efficiency, Vehicle Care, Performance
- Priority
- Low, Medium, High, Critical
- Format
- 1:1, group, ride-along, micro-module or virtual
- Follow-up
- Daily, weekly, bi-weekly or monthly
The problem
Coaching that isn't written down didn't happen.
When coaching lives in memory and write-ups live in a drawer, drivers get different treatment from different managers, and the record doesn't hold up later.
How FLO solves it
FLO gives coaching and write-ups a consistent structure, from category and priority to action steps, success measures and follow-up dates.
Inside Performance & Coaching
What it does, in detail.
Coaching sessions
Category, priority, format, objectives and the concrete action steps agreed with the driver.
Success measures
Write down what success looks like, such as zero safety alerts for 14 straight days.
Follow-up cadence
Daily, weekly, bi-weekly or monthly check-ins, with completion tracked.
Write-ups
Type, severity, description, witnesses, action taken and impact assessment.
Follow-up on write-ups
Flag a write-up for follow-up with a date and notes.
Filters
Filter write-ups by role, severity, status and type, or search by employee and title.
How it works
Four steps, every time.
Record
Log the session or write-up while it's fresh.
Agree actions
Set action steps and how success will be measured.
Follow up
Check in on the cadence you chose.
Close
Track completion across the team.
The specifics
The details your team will ask about.
Coaching dashboard
- Total sessions
- Open sessions
- This month
- Completion rate
- Most coached
What drivers see
- Their own write-ups
- Their own coaching sessions
- On the Profile tab of the driver app
Who it helps
Built for everyone at the station.
Operations Managers
Consistent coaching across every manager and shift.
DSP Owners
A documented, defensible record.
Dispatchers
Context on a driver's coaching when it matters.
Drivers
Clear expectations they can see for themselves.
Keep exploring
Related areas of FLO.
- No. FLO does not connect to Amazon Scorecard or Netradyne. Coaching topics are entered by your team.
- Yes, their own, on the Profile tab of the driver app. They can't see anyone else's.
- Yes. Coaching sessions have a follow-up cadence, and write-ups can be flagged for follow-up with a date and notes.
- Under Scheduling → Onboarding, alongside your associates.
See Performance & Coaching with your own station.
Book a walkthrough with our team, or start a 30-day free trial and set it up yourself.
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