DSP glossary.

Call out

When a scheduled driver doesn't come in for a shift. Call outs are usually tracked daily and reviewed weekly.

Coaching session

A documented conversation with a driver about performance, with agreed action steps, a measure of success and follow-up check-ins.

Daily timesheet

The day's dispatch grid that pairs every route with its driver, van, phone, power bank and helper, published to the team.

DSP (Delivery Service Partner)

An independent company that delivers packages for Amazon under Amazon's Delivery Service Partner program, employing its own drivers and operating its own fleet of delivery vans.

DVIC (Daily Vehicle Inspection Checklist)

The pre-trip and post-trip vehicle inspection a driver completes for their van, recorded on a checklist form.

End-of-day report

The report that closes out the operating day: call outs, returns to station, incidents, driver arrivals and equipment check-in, followed by a named sign-off.

Helper

A second person assigned to ride along and assist a driver on a route.

Morning launch

The window each morning when drivers are matched to routes, vans and devices and leave the station.

Overtime (DSP scheduling)

Hours past 40 in a week. DSPs try to catch overtime while building the schedule rather than discovering it on payday.

Rescue

Help sent to a driver who is behind on a route, usually by moving some of their remaining stops to another driver.

Route

A day's set of deliveries assigned to one driver. Each route is paired with a driver, a van and devices before the launch.

RTS (Return to Station)

A driver's return to the station at the end of a route, along with any packages that could not be delivered.

Shift cycle

A repeating shift start and end time used to build the weekly schedule, such as an early, standard or flex start.

Staging

The spot in the station where a route's packages are staged for loading. Drivers need to know their staging spot at the start of the day.

Station

The delivery station a DSP operates from. Many DSP owners run more than one station, each with its own drivers, vans and equipment.

Step van

A larger walk-in delivery vehicle. Some drivers are trained specifically for step vans, so schedules and assignments need to account for it.

Transporter ID

The identifier Amazon assigns to each DSP driver. DSPs often store it on the driver's internal profile for reference.

Write-up

A documented record of a performance or conduct issue, including what happened, its severity and the action taken.

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